Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. Interactive Voice Respond (IVR) systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. A common IVR example are " Press 1 for English , Press 2 for Malay , Press 3 for Chinese , Or you key in the extension and press # key". The purpose of an IVR is to take user input, process it, and return a result.
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