gloCom's Call Center Supervisor edition is designed to enable Call Center Supervisors to keep up with agents pace and increase their efficiency.
In addition to the standard features, Call Center Supervisor enables real time monitoring of Agents and Queues, tracking agents performance and generating comprehensive statistics reports.
Detailed status overview at a click
With gloCOM’s Supervisor Edition the wallboard module shows clearly your call center's activity! The ability to know what is going on is crucial to call center managers to be able to make on the fly decisions and organise for the future. With the wallboard module you can see the status of every agent and each queue.
Full control and monitoring over calls & performance
Real-time agent monitoring and statistics. See graphs in real time. Check performance of agents in real time. Configurable thresholds for different kind of alerts (service level, paused agents etc...). See which agents are logged in, paused, who each agent is talking to and much more...Monitor ongoing calls in real time: inbound, outbound, queue calls etc...
Significant analyzing statistics features & agents’ performance
Monitor your agent performance and call data. Use online self care platform. Preview relevant call center statistics and present them on a remote screen.