FAQ Make calls

Help Topic 

How can I make calls?

Download the free Android or iPhone app, sign in, and start calling. 

With the apps you can call your regular contacts as well as any phone numbers worldwide at the cost of local calls.

The app automatically sets up a local call in your country between your mobile and our network, as well as a local call in the country you want to call, and then bridges the two calls together – negating the need to pay for an international call. This also ensures a superior call quality.

The local call in your country is either be done with Call thru (your phone calls us) or with Call back (we call your mobile phone). Call thru works in many countries. Call back works worldwide.

This basically means that you pay for two local calls when making international calls.

Using IP-telephony

The more technically savvy users can also connect IP-telephony phones to our service. This can be software or apps in mobiles or laptops or physical desktop phones for use at the office.

What does it cost?

You can make international business calls at the cost of local calls. The exact cost depends on how you make the call. 

Our prices for connecting calls to any country can be found in our price list. The prices are generally significantly lower than consumer services – although our service comes with business quality.

How is the call quality?

Crystal clear audio, uninterrupted calls and a certainty that your phone number gets shown to the person you call. That is what we call business quality.

Exceptional call quality doesn’t come easy. Here are some of the things we do to ensure dependable quality.

Work with many large carriers worldwide

We cooperate with many large and specialized carriers around the world that connect the calls out to the mobile phones and land lines that you call to or forward calls to.

Only use their best quality level

All carriers that we use offer different “quality levels” of their service at different prices. We always use the best option available from each one. This implies that we can almost be 100% certain that your phone number will be displayed correctly to the person you call, and that the audio is kept crystal clear, instead of being compressed along the way to save bandwidth and money.

Several layers of failover

Since even the best carriers from time to time fail to connect calls to certain destinations, we have several layers of backups. If a carrier reports back that they cannot connect the call, we immediately (within a fraction of a second) try another carrier, and another and another – even if our cost for connecting the call goes up with +500%, and we make a large loss by connecting your call.