Warranty and Support

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Proactive Support

Critical extensive support, Priority Support,  Email Support, WhatsApp Support.Critical extensive support is a premium level of support that provides the highest level of assistance to customers who are facing critical issues. This service is typically reserved for customers who have experienced severe problems with their product or service, and need urgent and extensive support to resolve the issue. Critical extensive support often includes access to dedicated support teams, 24/7 support availability, and fast response times.Priority Support is a type of support that provides faster response times and higher priority to customers who have purchased a product or service. Priority Support customers typically receive faster response times than standard support customers, and may have access to dedicated support channels such as phone or chat support.Email Support is a common type of support service that businesses offer to customers. This service involves customers sending an email to a support team with their queries or issues, and receiving a response via email. Email support is often the most cost-effective and efficient type of support, as it allows businesses to manage larg..

RM1,800.00

SIP Phone Extended Warranty

SIP Phone Extended Warranty..

RM35.00

Admin Fee

An admin fee is a charge that is applied to cover the costs associated with managing certain services or processes. In the context of uploading self-recorded IVR (Interactive Voice Response) and Call Forwarding services for more than three extensions, an admin fee may be levied to cover the additional administrative work required to manage these services.Uploading self-recorded IVR and Call Forwarding services are commonly used by businesses to improve their customer service experience. Self-recorded IVR allows customers to interact with a computerized system that provides them with information and options to help them navigate through the company's services. Call Forwarding, on the other hand, allows incoming calls to be forwarded to different extensions, enabling better communication and organization within a company.However, if a business has more than three extensions, uploading self-recorded IVR and Call Forwarding services can be more complex and require more administrative work. For example, each extension may need to be configured and tested separately, which can be time-consuming and require additional resources.To offset these costs, an admin fee may be charged to the cus..

RM80.00