Cloud Call Centre

Cloud Call Centre is a place where you can effectively monitor your agents with a comprehensive report and their service rating. We offer great features that suit for organization needs. This including Unlimited Automatic Call Distribution Queue, Unlimited call agents, comprehensive reporting, real time monitoring through softphone.

Download Brochure (English 1.14MB PDF)

Download Brochure (Chinese 1.41MB PDF)

Please contact us at +603 2770 2510 or email [email protected] to get more info about CFONI cloud solutions.

Feature

Automatic Call Distribution Queue (ACD Queues)

 Unlimited Agents and Queues

 Ringing Strategy

 Call Recording

 Predictive Dialler

 Queue Call Back

Call Centre Communicator

 VoIP Soft Phone

 Instant Messaging Client

 Operator Panel

 Conference Administration

 Call Centre Communicator

Call Centre Statistics

 Queues/Agents statistics and real time status

 Inbound/Outbound Graphs

 CSV and PDF Data Export

Real Time Agent Monitoring

 Barging

 Listening

 Monitoring

Call Recording

 System

 Agent

 Queue

 Instant